This is a courtesy translation. In case of any discrepancy, the French version prevails.
At Seren, protecting your personal data is an absolute priority. This policy explains what data we collect, why and how we use it, as well as your rights as a user.
1. Data controller
The controller of your personal data is Seren SAS, reachable at: bonjour@seren.fr.
2. Data collected
We only collect the data necessary for the operation of the service:
- Registration data: email address and, where applicable, first name, provided when creating an account.
- Browsing data: IP address, browser type, pages visited, session duration, collected via anonymised analytics tools (Microsoft Clarity).
- Service usage data: information you enter during your procedures (information about the deceased, list of steps to complete). This data is never sold or shared with third parties for commercial purposes.
3. Purposes of processing
Your data is used to:
- Provide you with the Seren service and support you through your procedures;
- Improve the user experience and the quality of the service;
- Send you communications related to your account (if you have consented);
- Comply with our legal obligations.
4. Legal basis
The processing of your data is based on:
- The performance of the contract (provision of the service) for data necessary to the operation of Seren;
- Your consent for marketing communications;
- Our legitimate interest for improving the service and security.
5. Data retention
Your data is kept for the duration of your use of the service, then for 3 years for legal evidence purposes, unless you request its deletion. Analytics data is anonymised within 13 months.
6. Data sharing
Your data is never sold to third parties. It may only be shared with our technical subcontractors (hosting, analytics tools), strictly within the scope of their mission and under a contract guaranteeing an adequate level of protection.
Main subcontractors:
- Netlify (hosting): United States, covered by the European Commission's standard contractual clauses.
7. Security
We implement appropriate technical and organisational measures to protect your data against any unauthorised access, loss or disclosure: encryption of communications (HTTPS), restricted access to data, hashed passwords.
8. Your rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: obtain a copy of your personal data;
- Right to rectification: correct inaccurate data;
- Right to erasure: request the deletion of your data;
- Right to portability: receive your data in a structured format;
- Right to object: object to certain processing;
- Right to restriction: restrict the processing of your data.
To exercise these rights, contact us at: bonjour@seren.fr. We will respond within a maximum of one month.
You also have the right to lodge a complaint with the CNIL (the French data protection authority): www.cnil.fr.
9. Cookies
We use anonymised audience measurement cookies (Microsoft Clarity) to improve the service. These cookies do not allow you to be personally identified. You can refuse these cookies via your browser settings without affecting your access to the service.
10. Changes
We reserve the right to modify this policy. Any significant change will be notified to you by email or via a banner on the site.
Contact
For any question regarding the protection of your data: bonjour@seren.fr.